Onboarding

Do you work with individual's? What are the requests?
Yes we do, we work with organization with Trade licenses and with individuals as well, each have their own setup to work with us, please reach out to our sa...
Sun, 12 Jul, 2020 at 11:22 AM
What do you request to onboard a customer? Is it complicated?
we usually request some documents to open the accounts (Trade license, ID, signed contract, etc..) and after that we request the SKU's list to be able t...
Sun, 12 Jul, 2020 at 11:26 AM
Do you have a customer portal and API?
Yes we do offer the convenience of using either or both, once you are a client, our account management team will reach out to you and train you on all our p...
Sun, 12 Jul, 2020 at 11:30 AM
Why should you work with IQ Fulfillment instead of other vendors?
with respect to our industry players, we offer a unique setup from the first touch point and down the line, we are the first robotic fulfillment center in t...
Sun, 12 Jul, 2020 at 11:30 AM
Who will help us with our day to day activity and handle our inquiries?
we have a dedicated account manager that will help you from the on-boarding phase onward, we also have a team a specialists in customer service and support!
Sun, 12 Jul, 2020 at 11:33 AM
How do i open an IQ Fulfillment account?
To open an IQ Fulfillment account, please contact your local station and they will visit you and offer you logistics solutions to suit your business.
Sun, 12 Jul, 2020 at 11:34 AM
What are the documents needed to open an account with IQ Fulfillment?
To open an IQ Fulfillment Personal account, you need the below Documents - Personal Identification. - Signed Service offering/ IQ SLA/IQ Service agreement. ...
Sun, 12 Jul, 2020 at 11:41 AM
What is the difference between a drop-ship service / Fulfillment service?
To Have a drop-ship account is to let IQ handle the first and last mile of your delivery without handling your Inventory and Order fulfillment (Pick&pac...
Sun, 12 Jul, 2020 at 11:51 AM
What is the on-boarding process?
The On-boarding process start after IQ receive your signed documents; Our On-boarding team will start sending you emails with the requirements based on the ...
Sun, 12 Jul, 2020 at 11:57 AM
How long does it take to open my IQF account?
The On-boarding process starts within 24 hours from receiving the signed documents, The team will get in touch with you if further documents/Information nee...
Sun, 12 Jul, 2020 at 12:03 PM