Delivery

Can orders be hold or cancelled before they ship?
We can cancel a back order or reserve order at any time. Prior to the picking process, we can hold, or cancel orders.
Sat, 11 Jul, 2020 at 6:01 PM
Do you include packing / invoice slips with an order?
Every order can include a printed, customizable packing slip. Our packing slips can be order attribute driven with personalized images, logos and messaging ...
Sun, 12 Jul, 2020 at 8:21 AM
What does your social media response include?
We can respond to social media inquiries on Facebook and Twitter. We respond to order and shipment related questions or comments.
Sun, 12 Jul, 2020 at 8:24 AM
Do you have a usage minimum orders?
Primarily, we manage mid-sized to large accounts. However, we can also support growing businesses with average monthly order volumes.
Sun, 12 Jul, 2020 at 8:26 AM
Do you offer a trail period / can i place several test orders?
Occasionally, we offer a trial period so a potential company can experience our service. This is handled on a case-by-case basis and is largely determined b...
Sun, 12 Jul, 2020 at 8:28 AM
What are your hours?
The customer support center is open from 8.00 To 6.00 P.M, with the exception of a public holidays and weekends. Our warehouse is open from 7:30 am to 6:00 ...
Sun, 12 Jul, 2020 at 8:39 AM
Do you offer shipping supplies?
Yes, we provide IQ BRANDED shipping supplies for FULFILLMENT AND X DOCK, you have the option of using our shipping supplies or sending us packaging supplies...
Sun, 12 Jul, 2020 at 8:42 AM
What automated reports are available?
We tailor the daily report to our client’s needs. The standard daily reports contain: Inventory: stock in and out, current availability Order status report
Sun, 12 Jul, 2020 at 8:43 AM
Can i view reports by date?
Yes, many reports are selectable by date range.
Sun, 12 Jul, 2020 at 11:06 AM
Are reports accessible at any time?
You can access our reports at any time through the client Portal
Sun, 12 Jul, 2020 at 11:06 AM