IQ Fulfillment deals with order fulfillment and delivery solution services, we do not possess the authority to initiate an exchange/replacement, refund or return of any product that has been delivered to you by IQfulfillment. If you would like to get an exchange/replacement, refund or return a product that you have received, please reach out the vendor, online seller, e-commerce website, or social media page that you may have purchased the order from, state your case and request them for a exchange/replacement, refund or return of the product. The online seller will then get in touch with us to send our delivery associate to pick up the order from you or exchange it with a new order.